Frequently Asked Questions (FAQ)
Course Registration & Payments
Q: How do I register for a course? +
A: You can register directly on our website by selecting your preferred course and session dates. If you need assistance, email us at hellosingapore@coactive.com.
Q: What payment methods do you accept? +
A: We accept major credit and debit cards (Visa, MasterCard, AMEX), bank transfers, and corporate invoicing by arrangement. If you have specific payment needs or require an invoice, please contact us at hellosingapore@coactive.com before registering.
Fundamentals Course & Guarantee
Q: What is the Co-Active Fundamentals course? +
A: Fundamentals is designed for anyone who wants to have better conversations—whether you’re exploring a career in coaching, leading teams, or simply want to grow personally. You’ll be learning alongside aspiring coaches, managers, HR professionals, teachers, and people from all walks of life. No prior coaching experience is needed.
Q: What will I learn in Fundamentals? +
A: You’ll learn practical coaching skills like listening deeply, asking powerful questions, managing emotions in conversations, and creating clarity and commitment. These skills help you lead with more presence and build stronger relationships.
Q: Is there a money-back guarantee? +
A: Yes! If you attend all sessions and feel the course didn’t deliver as promised, you can request a 100% refund of your course fee within 7 days of completion (admin fee for installment plans is non-refundable).
Q: How long is the Fundamentals course? +
A: The course runs for 18.75 ICF-Approved Training Hours over 2.5 days - from 1:00pm - 5:00pm for the first half day, and then followed by 9:00am - 5:00pm on the subsequent 2 days.
Q: Is Fundamentals ICF accredited? +
A: Yes, it’s the first step in the globally recognised Co-Active Coach Training pathway, aligned with International Coaching Federation (ICF) standards.
Q: What happens after Fundamentals? +
A: There are many options for you after Fundamentals:
Apply Learned Skills Immediately: Use what you’ve learned in your current role, relationships, and life.
Continue with Intermediate Courses and the Certification Path: Move on to Fulfillment, Balance, Process, Synergy, and Certification courses to earn your CPCC credential.
Take the Co-Active Leadership Retreat Programme: Join an experiential program and learn to lead from any dimension by creating authentic connections and systemic change in your organization or community.
Join Our Community: Connect with thousands of graduates worldwide for ongoing learning and support.
Take Your Time: No rush. Complete the certification path at your own pace over several years if needed.
Apply Learned Skills Immediately: Use what you’ve learned in your current role, relationships, and life.
Continue with Intermediate Courses and the Certification Path: Move on to Fulfillment, Balance, Process, Synergy, and Certification courses to earn your CPCC credential.
Take the Co-Active Leadership Retreat Programme: Join an experiential program and learn to lead from any dimension by creating authentic connections and systemic change in your organization or community.
Join Our Community: Connect with thousands of graduates worldwide for ongoing learning and support.
Take Your Time: No rush. Complete the certification path at your own pace over several years if needed.
Intermediate Courses
Q: What are the Intermediate courses and who are they for? +
A: Intermediate courses are for people who have completed Fundamentals and want to deepen their coaching or leadership skills. Whether you’re pursuing professional coaching certification, leading teams through complex challenges, or committed to personal mastery, these courses help you create lasting impact.
It is delivered across 4 modules:
Fulfillment (Values & Purpose)
Balance (Choice & Perspective)
Process (Emotions & Experience)
Synergy (Integration & Excellence).
Each 3-day course combines experiential learning and practical coaching practice to help you create lasting impact—whether you’re pursuing professional coaching certification or enhancing your leadership and personal growth.
For detailed course descriptions and registration, please visit:
Fulfillment | Values & Purpose
Balance | Choice & Perspective
Process | Emotions & Experience
Synergy | Integration & Excellence
It is delivered across 4 modules:
Fulfillment (Values & Purpose)
Balance (Choice & Perspective)
Process (Emotions & Experience)
Synergy (Integration & Excellence).
Each 3-day course combines experiential learning and practical coaching practice to help you create lasting impact—whether you’re pursuing professional coaching certification or enhancing your leadership and personal growth.
For detailed course descriptions and registration, please visit:
Fulfillment | Values & Purpose
Balance | Choice & Perspective
Process | Emotions & Experience
Synergy | Integration & Excellence
Q: What will I learn in Intermediate courses? +
A: You’ll deepen your coaching skills by guiding clients through values and purpose, expanding perspectives, working with emotions, and integrating all tools to build your unique coaching style and confidence for professional practice.
Fulfillment: Identify core values, discover purpose, align life choices, and create lasting motivation.
Balance: Shift perspectives, overcome resistance, and empower client choice.
Process: Use emotions and intuition for breakthroughs and deep client work.
Synergy: Integrate skills, handle challenges, develop your coaching signature, and prepare for certification.
Fulfillment: Identify core values, discover purpose, align life choices, and create lasting motivation.
Balance: Shift perspectives, overcome resistance, and empower client choice.
Process: Use emotions and intuition for breakthroughs and deep client work.
Synergy: Integrate skills, handle challenges, develop your coaching signature, and prepare for certification.
Q: How long are Intermediate courses? +
A: Each Intermediate Course is held over 3 days from 9:00am - 5:00am and accounts for 24 ICF-Approved Training Hours.
Q: Do I need to complete Fundamentals first? +
A: Yes, completion of the Co-Active Fundamentals course is required before Intermediate courses.
Q: Are Intermediate courses ICF aligned? +
A: Yes, they continue the Co-Active Coach Training pathway aligned with ICF competencies and credentialing.
Q: Can I pay for Intermediate courses by installments? +
A: Yes, the same installment terms apply (up to 3 monthly payments, 10% admin fee and subject to approval). Read more here
Q: Is there a money-back guarantee for Intermediate courses? +
A: No, the 100% money-back guarantee applies only to Fundamentals courses. For details on refunds and cancellations for Intermediate courses, please refer to the general cancellations and refund policy here.
Attendance, Transfers & Cancellations
Q: What if I can’t attend a session or need to change dates? +
A: You may transfer your registration once at no charge if requested at least 21 days before the course. Additional or late transfers incur a SGD 250 fee.
Q: What is the attendance policy? +
A: You must attend all sessions to receive course credit or claim the money-back guarantee. Missing more than 1 hour may require you to reschedule (fee applies).
Q: How do I cancel my registration? +
A: Cancellations must be submitted in writing to hellosingapore@coactive.com. If you cancel 14 days before the course starts, you’ll receive a refund minus a non-refundable SGD 250 registration fee. No-shows are not eligible for a refund.
Data, Privacy & Media
Q: How is my personal data handled? +
A: We comply with Singapore’s PDPA. Your data is used only for training administration, communication, and certification purposes.
Q: Will I be photographed or recorded during courses? +
A: Photography and videography may occur for promotional or educational use. We use images respectfully. If you wish to opt out, kindly notify us in writing before your course.
Contact & Support
Q: Who do I contact with questions or special requests? +
A: Email hellosingapore@coactive.com or WhatsApp +65 8565 8805. We’re here to help!
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