Decoding Human Behaviour with the Process Communication Model® with Gogo Cheng and Andrew Sheridan

As a coach, you already know that the quality of a conversation depends on more than your questions. It depends on how well you read the person in front of you — their communication style, what they need to feel safe, and how they behave when they’re under stress.

The Process Communication Model® (PCM) gives coaches a practical, evidence-based framework to do exactly that. Developed by NASA psychologist Dr Taibi Kahler, PCM identifies six distinct personality types — each with their own communication preferences, motivational needs, and stress patterns. Once you can recognise them, you can adapt in real time.

Join us for an intimate evening conversation with Gogo Cheng — PCM Certified Trainer and Founder of The Clienteling Academy™, whose work sits at the intersection of people, behaviour, and the art of connection — and Andrew Sheridan — Master Certified Coach and Managing Partner of Co-Active Training Institute Singapore, who has integrated PCM into his own practice as a tool for understanding clients more fully, faster — as they explore what PCM is, how it works, and what it’s like to actually use it with your coaching clients.

What to expect
A relaxed, informal conversation — not a lecture or a sales pitch. Gogo and Andrew will share how PCM has changed the way they work, coach and relate, with space for your questions throughout. Come curious.

This evening is for you if:

• You’re a coach looking to deepen your understanding of the people you work with
• You’re curious about frameworks that complement Co-Active or other coaching approaches
• You want practical tools that help you adapt your communication style to different clients
• You’ve heard of PCM and want to know more before exploring it further 

Your hosts

Gogo Cheng Founder, GC Consulting & The Clienteling Academy™ | PCM Certified Trainer Gogo brings PCM to the worlds of luxury, leadership, and client relationships — helping coaches and organisations put genuine human understanding at the centre of how they work.

Andrew Sheridan Managing Partner, Co-Active Training Institute Singapore | Master Certified Coach | PCM Certified Coach Andrew works at the intersection of Co-Active coaching and human development — and has found PCM to be one of the most useful additions to his coaching practice.

Event details
📅 Monday, 25 May 2026
🕕 6:00 – 8:00 PM SGT
📍 Co-Active Training Institute, Singapore
🎟️ Complimentary entry. Intimate format — places are limited

Light refreshments and a glass of bubbly will be provided

Reserve your seat now